Browsing your order history
Find any order with filters and sorting, read order and payment statuses, open the order details, message the customer and download PDF receipts.
The Orders page is the complete history of all your orders, across all stores, with its filters and sorting. For real-time follow-up during service, open the Live: the View Live button at the top of the page takes you there, and also offers to install the XPRIO Pro app (Android QR code) or a kitchen display.
Searching and filtering
Search covers the order number and the customer’s name, email or phone. Four filters are always visible: status, type (delivery, pickup, dine-in), payment method and timing mode (immediate, scheduled, time slot). Show more filters adds five: store, payment status, customer type (guest with no account), start date and end date.
You can sort the Total and Date columns in one click. Clear filters resets everything. Filters, sorting, page and the open order are saved in the page URL: copy the link to come back to the same view.
Reading the table
Each row shows the order number, the type and timing mode (lightning = immediate, calendar = scheduled, clock = time slot with the range and fill rate), the payment method, the customer, the total (with tip and price adjustment if any), the status and the date. Two icons flag a promo code (its code on hover) and a bottle deposit.
The eight statuses: Pending, Confirmed, Preparing, Ready, Out for delivery, Delivered, Completed, Canceled.
Order status and payment status
These are two different things. The payment status (Pending, Paid, Refunded, Partially Refunded) only applies to orders paid by card online. For cash, cheque or card-on-delivery payments, the page simply shows Collected or Pending: the collection is recorded by the driver or at the counter, and the collection date appears in the order details.
The order details
The View button opens the details, in two tabs:
- Order: status change (list + Save), customer information, order information (type, table, time slot, store, payment), delivery address with mini-map and Google Maps button, customer notes, the customer’s review if they left one, internal note (visible to the administrator), detailed items (variants, options, rewards), promotions, promo code, and the full summary (subtotal, tax by rate, deposit, delivery, discounts, loyalty, card fees, tip, adjustment, total).
- Status: the timeline of every status change, with its author.
A Completed or Canceled order is locked: its status no longer changes. Setting an order to “Canceled” opens the cancellation window, with a required reason and, for an online card payment, the full or partial refund. The Refund button is also available separately for orders paid online.
The price adjustment is shown here but is made from Live.
Messaging and documents
- The Messaging icon on each row opens the conversation thread with the customer; a red badge shows unread messages.
- The receipt icon downloads the receipt as PDF; from the details you can also print it or generate the invoice. The legal details on these documents come from the store’s legal information.
The Out of Stock button at the top of the page lets you manage unavailable products, store by store.
Related articles
Can't find your answer?
Replies in writing 7 days a week: within 2 hours on weekdays, the same day at weekends.
Write to us