Help centre
Step-by-step guides, with videos, to set up XPRIO and run your business day to day.
Getting set up 4 articles
Set up your stores, build your product catalogue and customise the look of your apps.
- Creating and managing your stores Create your locations and configure delivery, pickup and dine-in, delivery zones and fees, opening hours, closures and the legal details on receipts. Video tutorial
- Understanding and creating your products Discover the six product types, create a customisable burger and a meal that reuses it, then set taxes, allergens and availability per store. Video tutorial
- Customising the appearance of your apps Choose your colours, fonts, logo and home page from a starter template, and see every change in real time in the preview of your app and website. Video tutorial
- Reading your dashboard and onboarding Your setup checklist step by step, what unlocks what, testing your ordering page, the 10-day free trial, and the dashboard once you subscribe.
Menus 2 articles
Build the menus your customers order from, and schedule which one shows at what time.
- Building your menu with the menu builder Put your menu together in minutes: sections, drag and drop, labels and badges, then a real-time preview before you publish and schedule it. Video tutorial
- Scheduling your menus: the right menu at the right time Create schedules that connect your menus to your stores, channels and opening hours, so the right menu appears to your customers at the right time. Video tutorial
Orders & reports 7 articles
Run your service with Live, browse your order history, export invoices, receipts and spreadsheets, read your analytics and book on-demand couriers.
- Running your service with Live Follow and move orders forward in real time: statuses, deliveries, pauses and temporary closures, stock, sounds and settings.
- Exporting invoices, receipts and spreadsheets Download your invoices and receipts as PDF, or your orders, statistics and customers as an Excel-compatible CSV spreadsheet, by store, period and filters.
- Understanding your analytics Revenue, orders, average basket, customers, loyalty, peak hours and more: what each widget measures and how to customise your dashboard.
- Browsing your order history Find any order with filters and sorting, read order and payment statuses, open the order details, message the customer and download PDF receipts.
- Deliver with an Uber Direct courier Connect Uber Direct to XPRIO so a courier delivers your orders when you have no driver or at peak times. The order, payment and customer stay with you.
- Deliver with a DoorDash Drive courier Connect DoorDash Drive to XPRIO so a Dasher delivers your orders when you have no driver or at peak times. US, Canada, Australia, New Zealand.
- Deliver with a Stuart courier Connect your Stuart account to XPRIO so a courier delivers your orders when you have no driver or at peak times. Available in France, the UK and Poland.
Team 2 articles
Drivers, managers and kitchen displays: invite your team to the XPRIO Pro app and manage their access.
- Inviting and managing your drivers Invite your drivers with a code, follow their deliveries, manage their stores and schedule, and block or remove their access to your company.
- Inviting and managing your managers Invite your managers with a code, choose their permissions, set up a kitchen display and follow their actions in your stores.
Marketing & loyalty 8 articles
Promotions, promo codes, loyalty and referrals: everything that brings customers back.
- Creating your promotions Create percentage or fixed discounts, buy-one-get-one offers and free delivery, with targeting and scheduling, applied automatically for your customers. Video tutorial
- Creating and sharing your promo codes Create public or secret promo codes for your campaigns, set the discount and restrictions, share them anywhere and track their usage in real time. Video tutorial
- Building your loyalty programme Activate your loyalty programme, create your own currency with its name, symbol and colour, set points per order and build reward tiers. Video tutorial
- Launching your referral programme Turn your customers into ambassadors with a personal code each, rewards on both sides, store-by-store activation and safeguards against cheating. Video tutorial
- Sending push notifications Announce your offers to customers and alert your team: audience, message, instant or scheduled sending, quotas and campaign tracking.
- Collecting and publishing customer reviews Collect in-app ratings after each order, apply the 4-5 star rule, and send happy customers to the review platforms you activate, such as Google.
- Managing your customers The customer list and profile, loyalty points, blocking, archiving or deleting a customer, and creating a customer account yourself.
- Marketing visuals and QR code Your custom QR code to print, the ad visual designed by XPRIO for your launch, and ready-to-use texts for social media and your counter.
Payments 1 article
Accept card payments online with Stripe, and set up the traditional payment methods you take.
In-store 1 article
Let your customers order from their table by scanning a QR code.
Point of sale (POS) 6 articles
Connect your till: orders sent to the POS, items matched, sold-out items synced.
- Connecting your till (POS) to XPRIO Send every XPRIO order to your store's till so it prints in the kitchen, and have the till's stock-outs reflected in your app. No commission.
- Matching items between XPRIO and your till How XPRIO products, variants and modifiers link to your till items: the PLU = SKU rule, suggestions to confirm, and importing or sending your menu.
- Connecting Square to XPRIO Create your Square access token, paste it into XPRIO and choose your location: orders arrive in Square paid, and Square stock-outs show in your app.
- Connecting your till to XPRIO with HubRise Is your till connected to HubRise? Authorise XPRIO in a few clicks: your orders arrive on the till, stock-outs and statuses follow, and delivery platform orders can show in Live.
- Connecting Zelty to XPRIO Request your API key from Zelty, prepare two things in your back office, paste the key into XPRIO: your orders arrive paid on the Zelty till, and stock-outs and order closing follow.
- Connecting SumUp POS Pro to XPRIO (United Kingdom and Ireland) Enter your SumUp POS Pro till credentials and choose your outlet: your orders arrive on the till, and statuses and stock-outs follow.
Account & billing 2 articles
Your subscription, billing, company profile and settings.
- Managing your subscription and billing Activate your subscription after the free trial, choose a plan, update your card, change or cancel your plan, and find all your invoices in one place.
- Company profile and settings Company details, legal information and billing address, your online ordering link and custom URL, your profile and how to request account deletion.
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