Point of sale (POS)

Connecting your till (POS) to XPRIO

Send every XPRIO order to your store's till so it prints in the kitchen, and have the till's stock-outs reflected in your app. No commission.

With a connected till, an order placed in your app or on your website lands on your till within seconds, marked as paid if it was paid online, and goes to the kitchen like an order taken at the counter. An item sold out on the till disappears from your app within minutes. Your XPRIO menu stays yours: the till is linked to it, never forced into it.

What to know before you start

  • One till per store. Each XPRIO store connects to a single point of sale on your till. Several stores means several connections.
  • These are your credentials. You connect your own till account (token, key or installation of the XPRIO app, depending on the till). XPRIO pays nothing and charges nothing for the connection; if your till provider charges for an option, it bills you directly. The details are shown on each provider card.
  • Tills offered: Square, HubRise (which connects many tills: Popina, Clyo, Toporder, Lightspeed…), Zelty, and SumUp POS Pro in the United Kingdom and Ireland. A card marked “Coming soon” is opened store by store: click We’ll let you know, we open the connection for your account and write to you as soon as it’s ready. If your till is not listed, use the Is your till not listed? block to tell us about it; we’ll look into the integration and get back to you by email.
  • Nothing happens behind your back. Every link between an XPRIO item and a till item is either set by one simple, visible rule (the XPRIO PLU equal to the till SKU) or chosen by you. Matching items between XPRIO and your till
  • Everything is digital. Connection, testing and follow-up happen from your admin, in about half an hour for a forty-item menu. Our support answers in writing, weekends included.

Step 1: connect the till

  1. In XPRIO, in the left menu, open App Configuration then Point of sale (POS).
  2. At the top, choose the store to connect. The provider cards available in its country appear below.
  3. On your till’s card, click Connect. The window reminds you, step by step, where to find what the till asks for: an access token for Square, an authorisation on your HubRise account, a key for Zelty, your till credentials for SumUp POS Pro. Each till has its own guide: Connecting Square to XPRIO, Connecting your till to XPRIO with HubRise, Connecting Zelty to XPRIO, Connecting SumUp POS Pro to XPRIO (United Kingdom and Ireland).
  4. Test mode: if your provider offers a test environment (Square), the Test mode (sandbox) switch lets you try everything without touching your real till. Real orders require production mode.
  5. Paste your credentials and click Save and test. XPRIO connects and, if your account has several, asks you to choose your point of sale; then click Activate.

The card turns Active, XPRIO reads the till’s catalogue once, then keeps it up to date every hour. Your credentials are encrypted and never shown again.

Step 2: get your menu and your till to agree

A single Next step box guides you, depending on your situation:

  • Your menu is not in XPRIO yet: one button imports the till’s items into XPRIO, with a preview before anything is created. If you prefer, you can enter your menu yourself in Products.
  • Your till is empty: one button sends your XPRIO menu to the till, with PLUs as SKUs, and everything is linked at once. For a till with no write API, you download an import file to load into its back office.
  • Both are filled: the box says “N items to link” and takes you to the matching screen, where items sharing the same PLU are already linked and the rest are either suggested to you or left for you to choose.

The dedicated article explains these three cases in detail, including what the import does and does not create. Matching items between XPRIO and your till

Step 3: send a test order

When everything is linked, the box offers Send a test order. It appears on your till within seconds, titled “XPRIO” with a note flagging it as a test. Check that it prints where you expect it. As soon as the first order has gone through, the box disappears and the card becomes a status card: point of sale, last order sent, last sync, linked items.

Connection settings

Under the connection status, three settings:

  • Send orders to the till: every new XPRIO order is sent automatically. Untick to pause sending without disconnecting, for instance while you reorganise your menu.
  • Sync stock-outs: an item sold out on the till becomes unavailable in XPRIO, checked every five minutes. On tills that allow it, a stock-out set in XPRIO is reflected on the till too.
  • On-site payment (cash, card on delivery or at the counter): choose Already paid (the order arrives already paid on the till and you take the customer’s payment without re-entering it) or To collect on the till (the order arrives as an open ticket and you charge it on the till). Some tills only display an order once it is paid: XPRIO tells you, and offers only the first choice.

Day to day

  • Every order paid online goes to the till the moment it is confirmed, with its lines, variants, options, discounts and the customer’s note. The till recalculates its total; if it doesn’t match the XPRIO amount exactly, an “XPRIO adjustment” line aligns the two.
  • The Latest sends block lists each send with its status, the reference on the till side and, on failure, the message returned by the till. A Retry button resends a failed one.
  • A till outage never blocks an order. The XPRIO order is taken and shown in Live as usual; XPRIO retries the send several times over an hour, then notifies your managers if the till still isn’t responding. Running your service with Live
  • Cancellations and refunds: when you cancel or refund in XPRIO, the till is notified if it supports this. Square mirrors the exact refunded amount; other tills only receive a note and you confirm on the till. Each till’s article states its behaviour.

Frequently asked questions

Does my till keep working as usual? Yes. XPRIO only adds orders to it and reads its catalogue. Your counter sales, reports and settings do not change.

What happens if an item in the order is not linked? On tills that accept it, it is sent as a free line with its name and price; otherwise the send fails with a clear message and the XPRIO order stays intact. The matching screen shows what is left to link.

Can I switch tills? Yes: Disconnect button on the card, then connect the new one. Item links are specific to each connection.

Two stores with the same menu and the same till? Connect each store’s till. Items link by PLU on the second connection, and the Next step box offers to attach the existing products to the second store, without recreating anything.

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